Returns Policy

Returns Policy

We guarantee that your new massage chair will reach you in perfect working order and condition. In the unlikely event your item isn’t functional on arrival, or sustains damage from transport, please contact us immediately and we will organise a replacement.

Our contact number is 03 9111 04 53 or please email us at [email protected]

Will I have to pay? 
Back Doctor will cover postage for items that were originally received faulty, damaged or sent to you in error. If you are returning a product because you have changed your mind, you are responsible for all shipping, insurance and duty charges for massage chairs being sent back to our warehouse. Please use the original shipping box and protective wrapping, so the item can be returned undamaged.

Please note that we do not refund the cost of shipping, and that all returned items will be subject to a restocking fee of 10% of the item’s final selling price.

What if I change my mind? 
Change of mind returns are accepted as long as the massage product in returned in as-new condition including all instruction manuals and accessories, and it is returned to its original packaging. Additionally, if you are returning a product because you have changed your mind, you are responsible for both the return postage and the postage for the new order.

How do I receive my refund?
Your refund will be processed onto your original method of payment once we have received and inspected the item.

Once the massage product is returned to us, Back Doctor Massage Chairs will assess the condition and age of all returned goods prior to offering a refund, exchange voucher or repair. This may result in the massage product being sent away for assessment. If the massage product is not returned in ‘as-new’ condition, or is faulty or damaged due to inappropriate use, any refund, exchange or repair will be refused.