Repairs

Service and Repairs

Complete this form to email us your service or repair request. Please fill in all fields. Your request may be delayed if there is incomplete information.

Your request will not be processed if you do not provide the serial number and email us a photo of your chair.
If you do not provide an invoice with your request, your chair will be deemed out of warranty and you will be charged a fee for any servicing required.

Our service team are experts at fixing our own range of massage chairs. For this reason, please only lodge a service request with us if you purchased the chair through our website or eBay store. If you purchased a chair from a different vendor, please contact them for service.

For instruction manuals or assembly guides for your massage chair, please scroll to the bottom of this page.

 

In order to process your request, we require a video and photographs of your massage chair, illustrating the problem and the model of chair.

Simply use your smart phone or camera to take a short video and take some photos and email them to [email protected] In the subject of the email, please write your name and invoice number.
Here you will find a collection of user guides and parts lists for our range of massage chairs.

Back Doctor Platinum Health Massage Chair User Guide
Back Doctor Muscle Medic Massage Chair User Guide
Back Doctor Luxury Plus Massage Chair User Guide
Back Doctor Pinnacle Massage Chair User Guide
Back Doctor Ultimate Chiro Massage Chair User Guide
Back Doctor LP-6000 Series Massage Chair User Guide
Parts Diagram
Spare Parts List
Back Doctor Infinity Massage Chair User Guide
Installation Guide
Back Doctor LP-7000 Massage Chair User Guide
Parts Diagram
Spare Parts List
Back Doctor Pinnacle Massage Chair User Guide
Installation Guide