Money Back Guarantee

Money Back Guarantee

14 Day Money Back Guarantee

Buying massage chairs online can sometimes feel a bit daunting, but our aim at Back Doctor Massage Chairs is to make your life better in every way we know how! Our products improve your mental and physical wellbeing and we offer you the best customer service in the game!

We have been helping people all over Australia reduce back pain and feel better for over 10 years and are so confident that you will love any massage product you purchase from us that we are happy to offer a

We have full confidence in our products and believe you’ll be happy with your choice, but if for some reason you would like to return something, we will be more than happy to help.


Please call us first if you are unsure of what massage chair will best suit you. We will be able to assist you in choosing the perfect Back Doctor massage chair. Your satisfaction is our priority, so if your purchase does not exceed your expectations, feel free to take us up on our offer.

Can I return an item?
Our return policy is a “voluntary” policy in addition to your statutory rights. As such, we trust that all returns are made in good faith. If, however, we have reason to believe that this policy is being abused or that a return is not being made in good faith, Back Doctor Massage Chairs reserves the right to refuse to accept any returns under this policy.

How do I return an item?
Send back the item to us within 14 days with your receipts and we’ll be happy to offer a replacement, exchange or refund, providing that the product is in as-new condition including all packaging, instruction manuals and accessories.

Once we have received and inspected the returned item, we will process a refund for the value of the purchase onto your original method of payment. Please note that we do not refund the cost of shipping, and that all returned items will be subject to a restocking fee of 10% of the item’s final selling price. The returned item must be shipped to the Back Doctor warehouse in Melbourne, Victoria. To arrange the return, please contact us at [email protected] or call us on  03 9111 0453. We are happy to advise you on the most cost-effective way to return your item to us.