Warranty Policy

 

      
 

SECTION 1

Limited Warranty Policy for Massage Chair Products


All warranty services outlined herein are only applicable to Back Doctor massage chairs purchased from an approved Back Doctor supplier.

This warranty is only applicable for Back Doctor products purchased for private use and is not valid for products purchased for commercial use.

The company, Back Doctor Massage Chairs, will provide warranty services against manufacturer defects for a period of 2 years (unless otherwise stated) from the date of purchase. Proof of purchase must be supplied by the customer before any warranty or service claim is raised. Back Doctor Massage Chairs staff cannot provide any purchase identification to customers.

Warranty services will only cover motorized, mechanical and electrical parts. Labour services are not included with a product's 2 year warranty. Labour services are only included with the purchase of a 4 year extended warranty.

Warranty services will not cover the following: wrong electrical supply, power surges, fabric or plastic material coverings, wear and tear through prolonged use.

Warranty services will not cover any damage caused from improper use or setup of the product, acts of nature including but not limited to floods or fire, or accidents that result in damage of the product.
 

  1. WHAT THE LIMITED WARRANTY COVERS

Customers are covered by a replacement parts warranty for 2 years. The cost of spare parts and the cost of freight or postage of spare parts will be covered for the duration of the warranty. The 2 year warranty does not cover the cost of labour or repair services.

The limited warranty does not cover the cost of transport, freight or postage of the product purchased. The limited warranty does not cover the cost of product setup or installation.
 

  1. TERMS AND CONDITIONS OF LIMITED WARRANTY

By accepting the terms of the limited warranty, you agree to the following:

  • Back Doctor Massage Chairs reserves the right to refuse warranty service if in its opinion, it is found the product was not used according to instructions or was negligently misused.
  • Back Doctor Massage Chairs reserves the right to replace a faulty product with a similar product of similar functions. The substitute product will not exceed the value of the original product. If the substitute product offered is declined, Back Doctor Massage Chairs shall no longer be responsible for the product under the limited warranty.
  • The limited warranty may not be transferred to another person(s) at any time during the duration of the warranty.
  • An extended warranty program may only be purchased within 7 days of purchase of a brand new product. An extended warranty program may not be purchased for a product that has previously undergone service or repair.
  • The limited warranty is void if the product is found to be modified, tampered with, or repaired by an unauthorised person.
  • The limited warranty is valid only within Australia.
  • Back Doctor Massage Chairs reserves the right to vary the terms and conditions of this warranty policy without further notification.
     
  1. TERMS AND CONDITIONS OF EXTENDED WARRANTY PROGRAMS

By purchasing an extended warranty in conjunction with a new product, the limited warranty period outlined in this document is extended to the specified timeframe. All other terms and conditions of the limited warranty apply to any extended warranty program.

In addition, the 4 year extended warranty covers the cost of labour and repair for customers who reside within the following capital cities:

Melbourne (within 30km of CBD)
Sydney (within 30km of CBD)
Adelaide (within 20km of CBD)
Brisbane (within 20km of CBD) - Gold Coast (within 10km)
Canberra (within 20km of CBD)
Perth (within 20km of CBD)

This coverage includes the cost of labour and replacement parts for the duration of your warranty. The limited warranty does not cover the cost of a call-out fee for a product in which no fault can be found.

Customers who reside outside of the aforementioned areas must return their faulty product to a designated service centre for repair. The limited warranty does not cover the cost of transport, freight or postage. When the product has been repaired at the service centre, it will be sent back to the customer at the customer’s expense of transport, freight or postage.

The limited warranty does not cover the cost of product setup or installation.

The purchase of a 4 year extended warranty extends the total warranty period to 4 years. The product-inclusive 2 year warranty period is void (these warranties do not stack).

The terms and conditions of this warranty are governed under the laws of Australia and any applicable Australian laws, notwithstanding the rights of the customer as a consumer.
 

SECTION 2
 
Limited Warranty Policy for Massage Accessory Products

All warranty services outlined herein are only applicable to Back Doctor massage accessory products purchased from an approved Back Doctor supplier.

The company, Back Doctor Massage Chairs, will provide warranty services against manufacturer defects for a period of 2 years (unless otherwise stated) from the date of purchase. Proof of purchase must be supplied by the customer before any warranty or service claim is raised. Back Doctor Massage Chairs staff cannot provide any purchase identification to customers.

Warranty services will only cover motorized, mechanical and electrical parts.

Warranty services will not cover the following: wrong electrical supply, power surges, fabric or plastic material coverings, wear and tear through prolonged use.

Warranty services will not cover any damage caused from improper use or setup of the product, acts of nature including but not limited to floods or fire, or accidents that result in damage of the product.

  1. WHAT THE LIMITED WARRANTY COVERS

The limited warranty covers the cost of a replacement product of equal or lesser value in the event of a manufacturer’s fault or defect.
Customers must return their faulty product to a designated service centre for assessment. The limited warranty does not cover the cost of transport, freight or postage.

The product will be replaced with a new and operational product. It will be sent back to the customer at no expense.
The limited warranty does not cover the cost of product setup or installation.
 

  1. TERMS AND CONDITIONS OF LIMITED WARRANTY

By accepting the terms of the limited warranty, you agree to the following:

  • Back Doctor Massage Chairs reserves the right to refuse warranty service if in its opinion, it is found the product was not used according to instructions or was negligently misused.
  • Back Doctor Massage Chairs reserves the right to replace a faulty product with a similar product of similar functions. The substitute product will not exceed the value of the original product. If the substitute product offered is declined, Back Doctor Massage Chairs shall no longer be responsible for making repairs under the limited warranty.
  • The limited warranty may not be transferred to another person(s) at any time during the duration of the warranty.
  • The limited warranty is void if the product is found to be modified, tampered with, or repaired by an unauthorised person.
  • The limited warranty is valid only within Australia.
  • Back Doctor Massage Chairs reserves the right to vary the terms and conditions of this warranty policy without further notification.
     

The terms and conditions of this warranty are governed under the laws of Australia and any applicable Australian laws, notwithstanding the rights of the customer as a consumer.