FAQs

 

Yes, we have a showroom located in South Melbourne which is open from:
 
9am to 5pm Monday to Friday
11am to 3pm Saturday
By appointment Sunday
 
It is best to call us on  03 9111 0453 to make an appointment to ensure someone will be available to assist with any enquiries. Weekend appointments can also be arranged!
 
With our easy online ordering system, simply select the product you wish to purchase and add it to your shopping cart. You can then choose to pay by VISA, MasterCard, direct debit or PayPal.
 
Delivery is dependent on your location, so for your convenience, we have included a shipping calculator in every product page. Simply type your postcode into our shipping calculator for the item you would like and it will give you the price. If a price does not appear, simply give us a call and we will discuss the shipping options available to you. For further information, CLICK HERE
 
Your chair will be delivered to your door via Toll IPec.
 
Why have your massage chair only delivered to your door when you can have it installed for a small additional fee by our expert installation partners? Our White Glove Assembly service is a premium delivery and assembly option available to our customers in Melbourne, Sydney, Brisbane, Adelaide and Perth. This is an additional cost to our regular delivery price.
 
Delivery to Melbourne, Sydney and Adelaide takes approximately 3 to 7 business days, and locations in Brisbane and the Gold Coast take approximately 5 to 10 days. For all areas outside these metropolitan areas, please allow up to 12 business days.

We ship Australia Wide. If you are located outside these metropolitan areas, please call us on  03 9111 0453 and we can help arrange delivery to your home.
 
Pick-up can be arranged from our Melbourne warehouse in Laverton after payment has been received in full. Payment is not accepted on pick-up.
 
Yes! We offer a Zero Interest payment plan. For further information and repayment options please CLICK HERE
 
All of our chairs are available in black, with some also available in beige. Please check our product listings for colour specifications and availability.
 
Our Standard Warranty is for 2 years with the option to extend this period to 4 years at the time of purchase. All accessories come with a 12-month replacement warranty. Commercial chairs come with a 6-month replacement parts warranty.

Please see our WARRANTY PAGE for further information.
 
We have qualified service partners in Melbourne, Sydney, Brisbane, Adelaide and Perth and hold stock of spare parts for our entire product range.

In the rare case that you experience a problem with your chair please go to our Service and Repair page and fill in the Service Request form and one of our team will contact you to arrange a callout.
 
Our chairs are specifically designed for regular use and, unlike your car, do not require a service provided that the chair is used in the manner for which it was designed.
 
We have been helping people all over Australia reduce back pain and feel better for over 10 years and are so confident that you will love any massage product you purchase from us that we are happy to offer a 14 Day Money Back Guarantee.

In addition, we guarantee that your new massage chair will reach you in perfect working order and condition. In the unlikely event your item isn't functional on arrival, or sustains damage from transport, please contact us immediately and we will organise a replacement. For further information click the link RETURNS POLICY and 14 DAY MONEY BACK GUARANTEE.
 
In the unlikely circumstance that your Masseuse product arrives to you and does not work, contact us immediately and we will arrange for the pick-up of your faulty item and issue a replacement at no additional cost to you.